delivery

Express delivery is available Australia wide.

PLEASE READ ALL OUR TERMS AND CONDITIONS REGARDING FREIGHT.

PLEASE ENSURE THE CORRECT DELIVERY NAME IS USED. IT IS COMMON THAT RECEIVERS USE DIFFERENT NAMES, FOR EXAMPLE MAIDEN NAMES AND NOT MARRIED NAMES ETC. IF WE CANNOT DELIVER AN ITEM DUE TO INCORRECT NAME A REDELIVERY FEE WILL APPLY. WE ALSO CANNOT DELIVERY GIFTS TO A CHILDS NAME IT MUST BE ADDRESSED TO THE PARENT OR CARER. THANK YOU

Most orders received by 12 midday are dispatched that day.  This delivery schedule excludes our EMBROIDERED PRODUCTS which can take 3-7 days for delivery depending on the complex nature of the embroidery work.

OUR STANDARD DELIVERY FEE FOR OVERNIGHT SERVICE IS $15.00 or 19.99 AUSTRALIA WIDE.

Other fees apply for larger items and items being shipped to WA NT & Tasmania. We will advise if any additional freight charges apply, BEFORE WE PROCESS YOUR ORDER.

Delivery time is generally within 24-48 hours for major capital cities for non embroidered items.

Larger items including:

Rugs, furniture, 3 tier Nappy Gift cakes, Interactive toys and Rockers, nappy bags.

will take longer and their delivery time schedule and delivery costs are clearly displayed within their own shopping category.

Same day delivery is possible for our product ranges under the link Sydney, Melbourne & Brisbane metro Same Day Delivery cost $19.99.

No deliveries whatsoever are made on Saturday, Sunday or public holidays. PLEASE NOTE THAT WHILE WE WILL TRY OUR BEST WE CANNOT GUARANTEE A SPECIFIC DELIVERY DATE REQUEST. The national freight grid and traffic conditions, flight schedules and other variables out of our control make this very difficult.

All orders received over the weekend are processed on Monday morning. All delivery schedules refer to Monday as day 1 for weekend orders.

Gift Hampers to outlying and rural areas can take up to 72 + hours.

We are a national company, and as such have warehouse distribution points throughout Australia. Larger items such as rocking horses, floor rugs or furniture items will cost more to deliver than our standard rate. In the case of furniture, you will be contacted with a delivery quote before any goods are dispatched or payments are processed. 

Please note there may be occasional delivery delays due to issues beyond our control such as; air freight hold ups at airports, poor weather or spot security checks. These delays are rare however, and are not issues that we have any control over. Rest assured that we continue to achieve National best practice with the speed of our deliveries and delivery reporting.

IMPORTANT NOTE:

While we endeavor to provide the Australian best practice with the speed of our deliveries, we ARE NOT responsible for courier delays and failures outside of our control. Although we use highly reputable carriers to deliver our products, from time to time delays are experienced for a multiplicity of reasons which are totally out of our control.  We do not accept responsibility for these unforeseen circumstances and delivery charges are non-refundable. You agree that if an authority to leave an article is selected, then if that article is confirmed as delivered by the couriers documentation then you the sender accept that the article as been delivered by Baby Express and we have fulfulled our delivery agreement.

General Information

The prices listed are inclusive of GST.

A delivery fee (send & return) will be charged for any orders that have been shipped and are subsequently cancelled.

If due to unforeseen circumstances it is necessary to substitute any item, we guarantee the substitution will be of equal or greater value and quality.

If you are delivering the gift personally please advise us as the gift card will be attached to the outside of the packaging and left blank.
Please ensure that the hospital delivery details are correct and that the receiver will in fact be in hospital to receive the gift considering our delivery time schedules, and the correct name is provided.

A REDELIVERY FEE will apply should the recipients details be provided incorrectly or should a gift need to be redirected from a hospital to a home address.

Deliveries to Units and Appartments can be difficult. If a no one is home to accept delivery of an item the item will, in most cases be taken to the local Post Office. A notice or calling card will be left in the receviers mail box.

It is preferred a business address is provided for items be sent to a unit.